Customer Technical Support Engineer

Pune Location.

Candidate Profile:

Major responsibilities will include client support and technical issue resolution via E-Mail, phone and other electronic medium, and will be responsible for:

  • Client support and technical issue resolution via E-Mail, phone and other electronic medium
  • Obtain general understanding of OS and application operations related to company offered services
  • Identify and correct or advise, on operational issues
  • Ongoing technical support.
  • Reviewing and ensuring accuracy of technical documentation.
  • Providing customer technical feedback to design teams.

Qualifications and Abilities Skills

  • Proficiency in Prepress technology.
  • Understanding of Preflight Logs, OPI,
  • Experience in troubleshooting workflow applications
  • Good knowledge of XML
  • Excellent customer service skills
  • Attention to detail (takes concise case notes)
  • Flexibility, willingness to adapt to business needs
  •       Has prior experience in design/publishing/advertising domain.
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self motivated, detail-oriented and organized
  • Experience with hardware and software issues
  • Proficient in Internet related applications such as Web Browsers, E-Mail clients and FTP clients
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills

 

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